Welcome to Heavenly

Your property details

About 3 minutes. Anything you're unsure of, leave blank and we'll sort it at the walkthrough. Please don't include lockbox or alarm codes, we'll collect those in person.

You

Name

Phone

The property

Full address (incl. unit number)

Building access & parking

Bookings

Standard check-out

Standard check-in

Where do you list?

Your calendar link (optional)

This lets us see every check-out automatically, so you don't have to text us each booking. In Airbnb it's in your listing's calendar settings under "Connect calendars", then "Export calendar". Not sure? Leave it blank and we'll set it up together at the walkthrough.

Getting in

How should we get in?

Please don't type any codes here. We collect them in person at the walkthrough.

Beds & linen

Bed sizes

Any extra beds? (sofa beds, bunks, trundles)

Where is clean linen kept?

Do you have 3 sets per bed? (sheets, pillowcases & towels)

Three sets keeps you covered for back-to-back stays: one on the bed, one in the wash, one spare. Short? We'll sort it out together at the walkthrough.

Where should used linen go?

Where are clean tea towels kept?

Supplies & extras

Where are your guest supplies kept?

We restock from your supplies each turnover and let you know when anything's running low.

BBQ clean, when needed ($55)

Glass & balcony, when needed ($55)

"When needed" extras are only done when they need doing, never more than once every 4 turnovers, with before and after photos in your report.

Any big glass areas? (tick all that apply)

Close to the beach or water?

Salt spray builds up on glass, so we plan for it.

Photo reports

Send reports to

How?

Their number or email (if not you)

Anything else?

Something went wrong. Please try again or call 0458 369 677.

Your details are kept private and only used to look after your property. Privacy policy

✓

Thanks, all received

Here's what to know before your first turnover.

Before the walkthrough

Have your keys or lockbox codes ready to hand over.
No calendar link yet? No stress, we'll set it up together at the walkthrough. It takes 2 minutes.

Before each turnover

Clean linen where you told us. You'll want 3 sets per bed plus towels (one on, one in the wash, one spare).
Guest supplies stocked: toilet paper, soap, dish tabs, dish soap, sponges, bin liners, coffee and tea. We restock from your stock and let you know when it's low.

On turnover day

We reset everything to match your listing photos.
Used linen is bagged and left in your agreed spot.
Any damage, stains or maintenance issues are flagged straight away.
You get photos of every room before check-in.

Our guest-ready guarantee

If we're ever not guest-ready on time, that clean's free, as long as we have access from check-out, clean linen is ready, the booking is in your calendar 24 hours ahead, and there's at least a 3-hour window.

Read the full terms

Questions? Call or text 0458 369 677.