Privacy policy

 

 

 

 

Privacy Policy

Last updated: October 19, 2026

Heavenly Property Care (“we”, “us”, “our”) provides home cleaning and short-stay turnover cleaning services across the Sunshine Coast, Queensland. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, enquire about our services, or become a client.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where they apply to us.

Information we collect

Depending on how you deal with us, we may collect:

  • Contact details: your name, phone number, email address and suburb.
  • Property details: your property address, number of bedrooms and bathrooms, property features (such as a pool or multiple levels), access instructions (such as lockbox or key details), alarm codes, parking information and any special requirements.
  • Booking information: cleaning dates, frequency, add-ons, and, for short-stay hosts, booking calendar links (iCal) and check-in/check-out times.
  • Photos: photos of your property taken before and after a clean, for our photo reports and to record the condition of the property, including any damage or maintenance issues.
  • Payment information: invoices, payment history and billing details. Card details are processed securely by our payment providers. We do not store full card numbers.
  • Communications: anything you tell us by phone, email, text or our website forms.
  • Website usage information: your device, browser, IP address and how you use our website, collected through cookies and similar technologies.

How we collect it

  • Directly from you, when you fill in a form on our website, call, text or email us, or book a clean.
  • Automatically, through our website, using cookies, analytics and advertising tools.
  • From third parties, such as booking platform calendars you choose to share with us, or a property manager or co-host acting on your behalf.

How we use your information

We use your personal information to:

  • respond to your enquiry and provide quotes
  • schedule, carry out and manage your cleans
  • access your property safely and as instructed
  • send you photo reports and updates, and notify you of damage, maintenance issues or lost property
  • invoice you and process payments
  • provide customer support and handle complaints or guarantee claims
  • improve our services and website
  • measure and improve our advertising
  • send you offers and updates, but only where you have agreed to receive them (you can unsubscribe at any time)
  • comply with our legal obligations

Property access and security information

Access details such as lockbox codes, keys and alarm codes are only shared with the cleaners assigned to your property and are used only to carry out your clean. We store them securely and delete or return them when you stop using our services.

Who we share your information with

We only share personal information where needed to provide our services, including with:

  • Our cleaners and staff, who need your details to do the job.
  • Service providers who help us run the business, such as our website platform (Shopify), form provider (Formspree), scheduling and job management software, accounting software (Xero), payment processors, and email and phone providers.
  • Advertising and analytics partners, such as Meta (Facebook and Instagram) and Google, to measure and improve our ads and website. These partners may use cookies and similar technologies.
  • Your property manager or co-host, if they arranged the service on your behalf.
  • Authorities, where required by law.

We do not sell your personal information.

Some of our service providers store data outside Australia (for example, in the United States). Where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.

Cookies and advertising

Our website uses cookies and similar technologies, including the Meta Pixel and Google tools, to understand how visitors use our site and to show relevant ads on other platforms. You can control cookies through your browser settings and manage ad preferences in your Meta and Google account settings.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of transmission or storage is completely secure. We keep personal information only for as long as we need it to provide our services, meet legal and tax record-keeping requirements, or resolve disputes, and then securely delete it.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We may need to verify your identity first, and we’ll respond within a reasonable time.

Marketing

We’ll only send you marketing messages if you’ve agreed to receive them. Every marketing email or text includes an easy way to unsubscribe. We may still contact you about your bookings, invoices and service updates.

Children

Our services are not directed at children, and we do not knowingly collect personal information from anyone under 18.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.

Contact us

Heavenly Property Care
Woombye QLD 4559, Australia
Phone: 0458 369 677
Email: heavenlypropertycare@gmail.com